This policy explains the general approach to cancellations, refunds and changes relating to travel enquiries and services arranged through Aafno Travel.
Airlines, hotels, tour operators, transport providers and other travel suppliers may each have their own cancellation, refund, rebooking, fare and service conditions. The exact conditions applicable to your booking will depend on the product purchased and the supplier's rules confirmed at the time of booking.
A cancellation request should be submitted to Aafno Travel as soon as possible using the contact details provided on this website.
Submitting a cancellation request does not automatically guarantee a full refund. The amount refundable, if any, may depend on the airline, hotel, tour operator, ticket type, fare conditions, booking terms, payment method and timing of the cancellation.
International and domestic air tickets can have different fare conditions. Some tickets may be refundable, some may be partially refundable and some may be non-refundable, subject to the airline's applicable fare rules.
Where a refund is available, Aafno Travel may process or coordinate the request according to the applicable airline and booking conditions.
Tour package cancellations are subject to the cancellation terms communicated for the relevant package and the costs already committed to suppliers.
Depending on the booking, costs may include airline tickets, hotel reservations, transportation, activities, admission tickets, visa-related costs, operator charges or other non-refundable components.
Any refund will therefore be calculated according to the applicable booking conditions and supplier terms.
Hotel bookings are subject to the property's applicable cancellation and refund terms. Flexible bookings may have different conditions from non-refundable or promotional rates.
The cancellation deadline and applicable charges should be checked before requesting cancellation.
If you need to change travel dates, passenger information, route, hotel or other booking details, contact Aafno Travel as early as possible.
Changes may be subject to availability, supplier rules, fare differences, administrative charges or other applicable costs.
If an airline, hotel, tour operator or other supplier cancels or materially changes a service, Aafno Travel will assist with the available options according to the supplier's applicable terms.
Available options may include rebooking, alternative arrangements or refund where the supplier's rules permit.
Travel arrangements can be affected by events outside the reasonable control of Aafno Travel or its suppliers, including severe weather, natural disasters, government restrictions, airport closures, airline disruption, political events or other extraordinary circumstances.
In such circumstances, available refunds or alternatives will depend on the relevant supplier's rules and applicable law.
To request a cancellation or refund, contact Aafno Travel and provide sufficient booking information so the relevant reservation can be identified.
Certain fares, promotional products, hotel rates, activities, visa-related charges, service fees or supplier arrangements may be non-refundable. Any such condition should be communicated or made available as part of the applicable booking terms.
Where a booking or supplier imposes a cancellation, rebooking, processing or administrative charge, that charge may be deducted from any amount refundable to the customer where permitted by the applicable terms.
Any applicable charges should be confirmed before a cancellation or change is processed where reasonably possible.
Refund timing can vary depending on the airline, hotel, tour operator, payment provider and banking system involved. Accordingly, Aafno Travel cannot guarantee a single universal refund processing period for every booking.
Nothing in this policy is intended to remove or limit rights that cannot legally be excluded under applicable consumer-protection or other laws.
Where applicable, customers may be entitled to remedies or refunds under mandatory legal requirements in addition to contractual supplier terms.
Contact Aafno Travel as soon as possible with your booking details.
Email: info@aafnotravel.com
Phone: +977 9812371272
Location: Kathmandu, Nepal